Dispatchers also have the ability to communicate with other police departments over the radio via the BAPERN System (Boston Area Police Emergency Radio Network), in the event of an intercity emergency or mutual aid situation.
The 911 emergency telephone number provides direct access to police, fire, and emergency medical services. Call 911 to report situations that require an immediate response, such as a crime, a fire, or a medical emergency. Do not call 911 for road/travel and severe weather information, power failures, car breakdowns, pets up a tree, or legal advise. All non-emergency calls may be directed to 978-538-6300.
When you call 911 it is important to stay on the telephone. Do not hang up until the 911 operator advises you to do so.
Be prepared to give the following information:
When dialing 911 in Peabody, your police dispatcher will say,"911, this line is being recorded. What is your emergency?" It is then important to give the above information. If the emergency requires the response of the fire department or ambulance, the dispatcher will transfer the call to that department and simultaneously remain on the line to monitor the call and ensure that all pertinent information is communicated to all the emergency response departments.
In the event of placing a 911 call and you are unable to speak to the dispatcher, press the following number corresponding to your emergency:
All dispatch terminals are also equipped to communicate with teletypewriters.
It is important to remember that all 911 calls from a cellular phone will be forwarded to the Massachusetts State Police. The State Police will not be provided with the above information, so it is vital to stay on the line and answer all the dispatchers questions.